Doofor doesn’t look at its products and customers as simply deals but partnerships that include mutual benefits and development. “When you procure a rock drill, you most likely want to be heard and serviced when you need it. We hear you,” Kungas adds.
Get a rock drill that fits your needs – Customization for optimal performance
One of the most central ways that make things easy for Doofor’s customers is that the products can be tailored to customer-specific requirements with the aid of Doofor’s experts.
“Our drill models can be individualized, and usually are, as the options are always gone through case-by-case. This enables our customers to choose the kind of features on their drill that suit their exact needs,” explains Kungas.
Doofor’s website features a segmentation of drill models and their suitability for different operational environments, such as surface and underground drilling. “Today’s customers have often done a lot of research before contacting us, but we are, of course, happy to assist right from the start.”
Smooth purchasing process saves time
Each of Doofor’s customers is securely registered for the purpose of making their business with the company fast and effortless. “This way, when a customer purchases something, we are able to instantly see what they have purchased before and are thus able to react quickly,” Kungas enlightens.
Doofor has defined and documented the phases of its purchasing process for efficient and consistent operation. “When an order is placed, we send the customer a confirmation that includes the expected production and delivery schedule.”
Communication can be handled through one person, but depending on the customer’s wishes, they have the opportunity to communicate directly with Doofor’s many experts who have their specialty in the different phases of the purchasing process.
Quick response times and fast delivery benefit customer operations
Kungas reveals that the most common customer feedback Doofor gets concerns quick response times. Then again, this is to be expected for a distinct reason: “One of our customer promises is that we respond to messages and requests within 24 hours. We’ve received much positive feedback on our quick and clear communication.”
Doofor is not only a quick responder but a fast shipper as well. “We have a big warehouse which enables us to ship orders quickly. Most of them are dispatched the following day, some even the same day. This is very much appreciated among our customers,” says Kungas.
However, he also emphasizes that Doofor appreciates all kinds of feedback and receives it gladly. “It benefits everyone, as our product development wouldn’t be possible without our customers.”
Another aspect factoring in both quality and fast shipping is that Doofor’s design and manufacturing operations are based in Nokia, Finland – an industrial concentration along great transportation connections.
Procure a rock drill with ease of mind – Doofor is here to help
The high quality and durability of Doofor’s products naturally mean less downtime, but even the best equipment requires maintenance. Doofor’s comprehensive deliveries include all the necessary manuals, guidance, and training. In addition, the company and its dealer network are always available for service.
“What is especially appreciated among our customers, though, is that the actual maintenance of our products is very easy and doesn’t necessitate special tools. For many customers, short downtimes are paramount. Also, should they require maintenance service, it’s very important that it’s readily available and runs smoothly. For us, this is everyday business.”
In addition to its presence through its dealer network, Doofor actively takes part in trade fairs and conventions around the world. “Whether you’re a customer or not one yet, you’ll have an opportunity to meet us many times a year,” Kungas promises.
